Refund Policy

This refund policy sets out the circumstance under which clipsFatale is able to refund the purchase price of media.

clipsFatale is committed to ensuring customer satisfaction - if you're unhappy with a purchase please contact us.

You may be entitled to a refund if:

  • The media provided to you is faulty on our server

    This does not cover:

    • Inability to play the media due to missing or misconfigured software on your computer or device.
    • Errors introduced into the media during any download or streaming process.

    Please ensure that your computer or other playback device can decode video in the MPEG4 format or that you have the latest Adobe® Flash Player™ installed.

  • The media that you purchased does not match the description posted on the site.

Request for refunds for reasons not listed above will be considered at our discretion.