Frequently Asked Questions
Frequently Asked Questions
General Questions
We support 3 different ways to verify your age with Yoti:
- Facial Age Estimation. This is a great route for most people and gives accurate results if you're aged 23 or over. If you're between 18 and 23 (or if you're lucky enough to look young for your age!) it may not work for you.
- An identity document. Simply choose from a wide range of supported documents, hold it up to your camera and then take a quick selfie.
- Use the Yoti App. If you have the Yoti App, this is the quickest and easiest way.
If none of these work for you, get in touch via our Support Page.
Buying and watching
To watch a clip, you'll need a compatible player. All our clip downloads are in MP4 format which is played by the vast majority of modern media players - if you need a recommendation, we suggest VLC Media Player.
Our streaming player supports the latest versions of all major browsers, inclucing Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. It is important that you ensure your browser is up-to-date, not just for playing our streams, but to ensure you're not exposed to secuirty risks!
If you're still having issues, make sure:
- JavaScript is enabled
- Nothing is blocking loading the content - extensions such as ad blockers may interfere with the player
Selling and uploading
Clips Fatale works a bit differently to most clip sites. By being a publisher, not a platform we can better protect our creators from legal threats - read more about how that works here.
Being able to do this means we have to make sure we know who we're protecting!
Because Clips Fatale is the legal publisher of your clips, any legal actions get aimed at us, not you. Other sites claim that they're neutral platforms and will happily redirect all legal issues straight at you!
Its easy:
- Sign in to your account
- In your Dashboard, click Channel & Profile
- Go to the Channel Settings page
- Choose the option that best suits you!
Broadly, if its a video, we support it!